What Our Customers Are Saying
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Steve Tingle, Abilene, TX
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Jason was absolutely the best. He assisted me with my situation in an efficient and professional manner. Just one example of the entire Kents H-D team.
Marilyn Edmunds -
They took me and my third party warranty and worked with them and now I can take my bike locally vs taking it 2.5 hours away to get serviced truly an awesome shop and dealer you can't beat hands down
James Alexander, Abilene, TX -
Weve been doing business with Kent a couple of years now, and you wont find a better group of people that truly believe in customer service and friendship. It doesnt matter which department youre working with the experience is always spectacular! Every employee is always happy to see you and will take the extra step to make sure youre happy. We look forward to many more years being part of the Kents Family!
Terry Edmunds, Hawley, TEXAS -
Kent's Harley Davidson has been my dealer for many years. I bought my first bike in Abilene from them over 20 years ago at the old store downtown. After a 4 year break in motorcycles I walked into Kent's last March looking to buy a new bike and was greeted by name like I had never been gone. Steve got me with Willie and we had everything set that day. I took delivery of my 2023 Ultra Limited the next month with all my requested accessories installed. Easiest purchase I've ever had. Gil at the parts counter really took care of me at purchase and when I did my Stage 1 upgrade, he even pointed out a sale that saved me several hundred dollars. Kent's will always be my dealer, they take care of you and you're treated like family!
Brian Black, Abilene, TX -
People are amazing and so is service.
Scott NIELSEN -
It feels like family every time I walk through the doors. They are always hosting the coolest customer appreciation events and fundraisers. Truly, a business that cares!
Barbi Nichols -
Donnie and Mike are my go to guys. I try to stop in every dealership I come in contact with, but none come close to the customer service you get at Kent's. That goes for the dealership as a whole. Steve Hood and the whole team at Kents are the only folks I want to deal with.I've already shared my high opinion of the service department at Kent's. I want to say something about the entire dealership no matter if your there for service, sales, buying, shopping or browsing. My wife and I ride all over the country and we stop at every dealership we see usually to browse. We have made purchases even had service work from diffrent dealerships. One thing I can tell you, Bigger is not always better! One thing that I have come to believe is this. You might find a bigger store, but you wont find a better group of people to help you have a positive experience. I know most of the employee's at Kents by name, and most of them know me. They are always enthusiastic toward helping me out. They go out of their way to ensure your happy with what ever they are doing for you. I greatly appreciate the customer focus and enthusiasm from Kent's Harley Davidson. I would'nt consider a bike purchase or major work from anyone else. The only way I know to return the favor to Kent's is by being a loyal customer.
Ernest Ludlow -
Excellent staff. From the time I bought my 2014 Street Glide until last time when I bought a mouse pad. Everyone is nice and most remember me by name. I stop by nearly everytime i'm in town.
Clarence Tennison -
Kent's is my favorite Harley store thus far. My son loves all the old and new Harleys I like that the staff is always trying to get you a good deal. You want clearance? Right this way girl!
Jenni Dubose -
A big shout out to the entire staff that worked as a team on my 2006 H D Ultra Classic. Very Satisfied & do recommend.
I have yet to be disappointed here at Kent's Harley-Davidson , Abilene , Tx.Hoyt Gilley -
Very friendly, helpful people to deal with. The entire purchase process was smooth and fun. Great place to buy a bike.
Stephen Tingle -
The young lady in the clothing department helped me (a guy that does not know squat about jewelry) pick out a nice set of ear rings for my girlfriend. She loved them! Thanks as always to the staff at Kent's.
Jeff Clement -
Shop personal were professional friendly and helpful. I will use them for work as needed. SALESMAN has lifetime of experience and still helps sincerely. Enjoyed the visit.
Jenora T -
Our 1990 Gold Wing trike needed a new odometer cable. We are traveling in our motor home and towing the trike trailer. He arranged to let us park our right overnight in their lot and his guys had us back on the road in a few hours the following morning. Everything works fine and we are so grateful for their care. Even washed the road grime off!
Donna Stacy -
Kent's has always treated me great. Always ready to help, but not jumping on top of you when you walk in the door. The prices are good and the sales occur on a regular basis, so I always try to stop by when I am in town.
greg howard -
I went to Kent's Harley-Davidson and Abilene Texas and was very satisfied with the service with Micah and Torin and the whole staff here in Abilene I would highly recommend if you're passing through the stop by and get some of this good service. They said it was only going to take a half hour and that's all be charged me was a half hour .
Mike Liles -
The first time I came into Kent's, I was looking at a 2015 cbr600rr and they worked with me on pricing, intrest etc. While they were getting paperwork ready, I went with the apparel lady and she helped me with helmets and was very knowledgeable with all of the products. The bike got stolen and I finally got it paid off, so I went in there again to get another bike and ended up with a dyna. I love the way they treat the customers. Very respectful, knowledgeable, and caring. This is the only store that I will buy my motorcycle from.
Bryce Watson -
It's very rare that I write a review of any kind, positive or negative. I have written only one positive review and it was to The Maverick Inn in Alpine, TX. I have scheduled several group rides to the area and stayed at the Maverick several times. They have always gone out of their way to improve their service and respond to the needs of their guests. even provided free beer on one trip. In thinking of the reasons to provide a positive review, no one deserves one more than Kent's Harley Davidson. I truly can't think of one negative thing to say about them. They have always taken care of my cycling needs in all areas. More than that, it's hard to regard my relationship with Kent's as a dealer customer one, more as one of friendship. I would and do recommend them to anyone that is interested in dealing with a dealer that cares about them and provides the best in all areas of motorcycling. Thanks Kent's
Dudley Kidwell -
I had scheduled an oil change and tire replacement ahead of time and everything was done in a timely manner, without any problems. I have always found the service rep to be professional and the technicians work to be excellent.
Jerry McAlister -
If you need help with your financing, go in and talk with Kandice. There is nobody better in the business than her. She is professional, fast and kind! Tell her Kallie sent you and I promise you wont be disappointed.
Kallie Rodgers -
Kent's Harley-Davidson is a great place for apparel for all your motorcycle and I've always found the staff very helpful and friendly I have gotten three motorcycles from them all Harley-Davidson so I recommend it to everybody to go to Kent's Harley-Davidson if you're in the Abilene area
Allen Bradley -
I met the manager Steve, super cool guy. Amazing bikes, accessories and staff even though I don't ride anymore it was fun to see what they had. Don't forget to check out the patio party's when available
B B -
Great folks and service. Always friendly!!
Randy Heald -
Was on a road trip to AZ from NC and was having trouble. Jack and the staff welcomed me and worked on my bike all day until 11 at night to get me on the road again. By far the best service ever experienced. My kids will be named after them they were that awesome. Thanks!
ron sepage -
Best staff and some really great merchandise
Staci Honeycutt -
All of the employees worked together to sell me my motorcycle. They are all wonderful. I looked at the employees and did not see Mike from parts. I am real impressed with him, it is like he knows his customers and the Parts of which goes for which bike, what is needed for what you are wanting etc..., Fast thinking, always smiling and energetic. But I do want to thank all for helping me make my selection.
Kim Dawson -
Kent's Harley-Davidson is a beautiful shop! When you walk inside, you are welcomed by the friendly staff. Once you start looking at their motorcycles, you will start picking out your favorite ones in the back of your head. Their clothing and accessories are very stylish and you'll want to buy a bunch of shirts, leather jackets, gloves, boots, everything. They have a great selection to choose from. And, of course, they have an awesome selection of Harley motorcycle accessories and bike enhancements. You'll want to buy all of those as well. Definitely check out this shop if you get a chance. Even if you don't buy anything, it's a fantastic store to browse through!
Robyn -
Every time I come in the store I get treated like family. Everybody is friendly and helpful. You have a great group of people working there! As far as inventory, if you don't have what I want at the time, I get it in a reasonable waiting period. This is my favorite store to shop in.
Johnny Hamrick -
My husband and I had a great experience. Staff were very helpful and knowledgeable. Lots to look at or sit on.
Robin Conomos -
Back on July 3rd I was on my way back to from a trip in Colorado. We had a pretty major rain storm and I lost all Throttle on my Harley. I was able to pull over and get underneath cover at a Sam's Club. I remember just passing a Kent's HD Honda Suzuki in Abilene. I made a phone call to their service department. Within 30 minutes they had my bike on a truck and on our way to the shop. As soon as my bike got to the shop they unloaded it off the truck and put it straight into a rack in the service department. We have the chance to go get lunch while we waited for my bike. I came back from lunch in the service department informed me that they could not replicate what has happened to the motorcycle. They figured out that it was probably just water due to the high water and floods that they it has throughout the day. I am an ESP holder. When the bill came they said there was no charge cuz they couldn't find anything wrong. Hats off to Kent's Harley-Davidson and their service writers and mechanics for getting the job done! They even told me that if I needed anything else on my trip home was to call and they would come get me. If you're traveling through Abilene be sure and stop in and see Kent's Harley-Davidson, they'll get you taken care of!Eddie D.
The Woodlands, TXEddie Dolan -
Good people to deal with, very knowledgeable most of the parts I have needed they have had in stock. For the ones they've had to order two to three days and I have what I need.
Jason and service excellent to deal with.
Ron in parts knowledgeable and very cool.....MYCHAEL WILSON -
I had a great time looking at clothes. It is very nice to go to such a respected brand store and see that the clothes are available for petites and plus. Sizes from 0-16 in women's is a real find in the retail specialty stores such as this one.Spent $135.00 on 3 nice tops and loved every moment in the store. Thanks.
Christine Lloyd -
Nice people. We needed a bike fixed. We were from out of town. It got fixed fast. Great service.
Glen Glasscock -
Best place ever. We bought this beautiful scooter there and was treated like family!
John Phillips -
Very nice friendly folks. Just nothing in pink.
Lynnette Juneau -
Kents HARLEY DAVIDSON has always been professional and courteous. They took care or my problems and I am very happy with my entire experience with them.
Brian Alford -
These guys are great! Their show room is really nice and they are a great place to hang out and wait for service to be completed. Their customer service and willingness to help were far above my expectations. I was in a bind on a Saturday from out of state (and not with a Harley) and they made sure I received the help I needed and all at an extremely reasonable cost. I can't thank you all enough for the great service I received and the friendly staff that worked with me. I would highly recommend this dealer for any type of motorcycle enthusiast!
Tony Boshart -
Great people, alway willing to help. The guys in the service department are phenomenal. Will never go anywhere but here.
cargo359 -
Always a great place to go if your in the market for a new bike and they are willing to work with you every step of the way! Go check them out
Tristan Allen -
Great service. The employees were patient, courteous, and very knowledgeable.
I was offered assistance numerous times.
I enjoyed shopping there, and will definitely be back!Ben Singletary -
I have ordered motorcycle parts from this shop several times. I have always been treated with respect. The employees that I have dealt with were professional, very friendly, and efficient. Store is always clean and attractive. Would highly recommend.
GARY QUILLIN -
as any H-D shop, tee shirts are way over priced, but had a great variety in selection. the young gal behind the counter was most helpful & a lot of fun. we proudly walked out with over $100 worth of goods. and even tho i don't ride a motorcycle these days, i did get a spirit bell for my truck - a ride is a ride & i don't need any bad vibesTrac3y -
Really good selection of bikes and gear. They have a lot of Kent's Harley souvenirs and shirts, as well. Friendly and helpful service, too.
Chad Crutcher -
This dealership went way beyond customer service, they found the motorcycle I was looking for, and made me a deal that I could work with,,, Kudos to Steve Hood and Ron Young for helping me with my purchase.
Herman Ramos -
Nicest most friendly & knowledge guys in town! Highly recommend!
Sandi Plattner -
Nice people good amount of clothes and gear saw a bike would take home
Peter Anderegg -
If you want to buy or whatever you thoughts maybe when you walk into the doors, you will be treated like they have always known you, and not a stranger. The staff are kind, helpful, respectful, and treat you like family. This is a very rare thing you will find in the world anymore. Thanks guys you all are the best and I'm glad I got to meet all the new folks and really glad that Willie was still there.
barbara hale -
So friendly and the buying experience was super quick and easy! They said we are family now! And I feel like it!
Regina Searcy -
This is my second purchase at Kents.
Awesome experience, awesome people. Cat and I are so happy with the new trike.Bob Brown -
Jordan, your the greatest of the great. Steve, Thank you and the family at Kent's for the beautiful flowers and thank you for showing your respect at mom's funeral(Connie). Love y'all!!
Kristina Becker -
I've bought 2 bikes from here, and am currently working on a 3rd. The staff has been great from day one. The service department is outstanding, which goes a long way towards repeat business. This will be the only place I buy a bike and the one place I'd tell others to do the same. I don't know why you are still reading this, go buy a bike already...the open road awaits.
James JayDub Williams -
Kent's is our local Harley store. EVERY time I go in, the ladies always greet you with a smile. On Christmas Eve, my husband and daughter went shopping. My daughter really wanted to pick out a gift her Dad. I asked one of the sweet ladies if she can help us out without my husband knowing. I gave her my debit card and told her which item my daughter picked out and she did the rest. She went above and beyond for us. Also, the store is always clean and organized which makes it soooo easy to shop while the husband looks at MORE parts for his bike.Jessica Navarrette -
I am sorry for not getting the mans name behind the counter on Thursday 2/9/23 He
was very nice and caring to me. I had lost my husband who I road with for 38 yrs and I
was talking to the man he showed me compassion. I love going into Harley shops again. Thank you again sweet sir.
Was veryCindy Hudson -
Kent's is just the best! I drove 9 hours 1 way because I knew I would be taken care of and get the best price possible. A huge thank you to Willie and to all of the staff at Kent's for making my dream bike a reality.
Apex 223 -
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George Mcdonald, City, STATE -
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James Goodman, City 1, STATE 1
The staff at Kent's are always friendly and helpful. I was looking for a new helmet, not sure what I wanted, and Keith stopped what he was doing to help me. He was great , and patient with me and my big head. I found the perfect fit and style, with no problem, thanks to Keith.